Refund policy

Last updated: September 2, 2026

At Zencarta, your satisfaction matters to us. Please read this policy carefully to understand how we handle damaged, defective, or incorrect items.

7-Day Claim Window
You have 7 days from the date of delivery to report any issue with your order. Claims made after this period may not be eligible for a refund or replacement.

How to Report an Issue
If you receive a damaged, defective, or wrong item, please contact us via WhatsApp or by email at gmqadri865@gmail.com, within 7 days of delivery. Please include your order number and a clear photo or video showing the issue.

Please keep your parcel, its packaging, and the shipping label until your claim is resolved — these may be required to process your return.

What's Covered
This policy covers items that arrive damaged, defective, or that do not match what you ordered. As our products are shipped directly from our supplier network, we are unable to accept general "change of mind" returns.

Physical Returns
In cases where a physical return is required, we will guide you to send the parcel back to the original sender/supplier address printed on the parcel or shipping label you received.

Resolution
Once we receive your claim and evidence, we will review it and get back to you with a resolution — a replacement or a refund, depending on the situation and product availability.

Refunds
Approved refunds are issued to your original payment method, or as store credit/replacement where applicable. Processing times may vary.

Contact Us
For any questions about this policy, reach out to us via WhatsApp or email at gmqadri865@gmail.com.